Client Relationship Officer
Location: Ikeja, Lagos state
Employment Type: Full-time
Build relationships with key employees among customers.
Create plans to address clients business needs.
Advise clients on creating profitable processes.
Schedule regular meetings with customers to ensure they are satisfied.
Act as point of contact for complaints and escalate issues as appropriate.
Help sales team up-sell or cross-sell services and products.
Ensure both the company and clients adhere to contract terms.
Study competition to find new ways to retain customers.
Set sales and revenue targets and work diligently to meet them.
Collaborate with internal teams to address customers’ needs.
Requirements and Skills
OND in related field
2 - 3 years work experience.
Proven experience as a Client Relations Officer.
Proven track record of meeting and exceeding targets.
Background in customer service; industry knowledge is a plus.
Experience tracking relevant KPIs (e.g. customer satisfaction).
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
A customer-oriented attitude.
Excellent communication and negotiation skills.
Ability to work well with a team.
Application Closing Date
31st May, 2023.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the mail.