Customer Success Officer
Location: Lagos state
Employment Type: Full-time
Handle calls, requests and complaints from customers
Respond to customer inquiries via phone, email, and live chat
Provide customer service and support to ensure customer satisfaction
Keep customers informed of order status and delivery schedule
Provide information and support to customers on products
Follow up on customers to get products and delivery feedback
Document customer interactions (e.g., loyalty program) and update customer accounts
Communicate customer’s requests and feedback to the required team
Manage returns and exchanges and report to Quality Control and Logistics and Fulfilment Officer
Identify and escalate complex customer complaints to the Operations and Admin Supervisor
Send out weekly, monthly, and yearly reports on customer satisfaction and feedback to the Operations and Admin SupervisorPerform any other tasks assigned.
B.Sc / HND in Mass Communication or related field.
2-4 years’ experience as a Customer Service Officer or similar role
Must have a pleasant and professional phone presence
Must demonstrate a high level of confidentiality, professionalism, and sound judgement
Ability to handle and resolve customer complaints
Must be willing to work long hours and be very responsive
Must be detailed oriented
Must have a patient and proactive attitude
Display interest in keeping up to date with introduction of new policies and laws
Must have the ability to navigate stressful situations.
How to Apply
Interested and qualified candidates should send their CV and Applications to: firstname.lastname@example.org using the job title as the subject of the email.