Customer Support Service Associate

Location: Ikeja, Lagos state

Employment Type: Contractual and Full time

Responsibilities:

Client communications and relationship management, onboarding and account management

Specimen and report logistics planning and optimization; and report delivery management

Tracking specimen and quality control, and provide supports to Locum pathologist

Client database management and reporting, and handle administrative support

Collaborate with team members, research product knowledge and training

Resolve client problem and strive for continuous improvement

Required Skills and Qualifications

S.S.C.E Certificate (Sciences) or OND Biological or Laboratory Sciences

Proven experience in a client support or customer service role, preferably in a healthcare or laboratory setting.

Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.

Strong problem-solving and analytical skills to identify and resolve client issues effectively.

Empathy, patience, and the ability to remain calm under pressure.

Salary: 

NGN 35,000 - 55,000

HMO is available for the staff.

Monthly Performance-based bonus is also available.

How to apply:

Interested and qualified candidates are to send their CV and application to jobs@choicetalents.com.ng using the job title as the subject of the email.