Relationship Officer

Location: Rivers state

Employment Type: Full-time

Key Responsibilities

Handle calls, requests and complaints from customers

Respond to customer inquiries via phone, email, and live chat

Provide customer service and support to ensure customer satisfaction

Keep customers informed of order status and delivery schedule

Provide information and support to customers on products

Follow up on customers to get products and delivery feedback

Document customer interactions (e.g., loyalty program) and update customer accounts

Communicate customer’s requests and feedback to the required team

Manage returns and exchanges and report to Quality Control and Logistics and Fulfilment Officer

Identify and escalate complex customer complaints to the Operations and Admin Supervisor

Send out weekly, monthly, and yearly reports on customer satisfaction and feedback to the Operations and Admin SupervisorPerform any other tasks assigned.

Requirements:

B.Sc / HND in Mass Communication or related field.

2-4 years’ experience as a Customer Service Officer or similar role

Must have a pleasant and professional phone presence

Must demonstrate a high level of confidentiality, professionalism, and sound judgement

Ability to handle and resolve customer complaints

Must be willing to work long hours and be very responsive

Must be detailed oriented

Must have a patient and proactive attitude

Display interest in keeping up to date with introduction of new policies and laws

Must have the ability to navigate stressful situations.

How to Apply

Interested and qualified candidates should send their CV and Applications to: jobs@choicetalents.com.ng using the job title as the subject of the email.